Vehicle Protection 101

Just a fancy name for our FAQ’s to educate you on the industry.

General Questions

What's the difference between a "service contract" and an "extended warranty"?

An "extended warranty" is an extension of your manufacturer's warranty. CarShield is not connected to vehicle manufacturers or dealers in any way. Instead, a CarShield service contract is designed to pick up where your existing warranty drops off, or to fill any gaps in coverage.

How is a CarShield service contract different from my auto insurance policy?

Typically, auto insurance covers only collision or accidental damage to your vehicle—such as a car crash, fire, or vandalism. A CarShield service contract covers the mechanical parts of your vehicle. Most auto insurance policies do not cover mechanical breakdowns, unless they are the direct result of an auto accident. With a CarShield service contract, your engine, transmission, and other vital car parts are protected anytime they break down or malfunction.

Do you sell service contracts for vehicle manufacturers or dealers?

No, we are not affiliated in any way with the extended warranties that manufacturers and dealers sell. Instead, we offer service contracts through our partnerships with established suppliers. These contracts offer protection for almost all vehicle makes and models, and repair work can still be done by your local dealership or repair facility.

Why do you need so much information from me when I request a quote online?

We ask for the make, model, mileage and age of your vehicle in order to recommend the best possible protection. And because rules vary from state to state, we need to know where you live, and how to reach you there.

Why do I need a service contract? I’ve worked on my own car for years.

As vehicle technology becomes increasingly complex, it becomes more challenging—and potentially problematic—for even the most experienced do-it-yourselfers to fix their own vehicles. Even seemingly simple repairs now require computerized diagnostics, specially trained technicians, and sophisticated equipment only found in specialized repair facilities.

How is a CarShield service contract different than the vehicle warranty my dealer sold me?

Vehicle warranties sold by dealers and manufacturers cover repairs on your car up to a certain age or mileage criteria. A CarShield service contract is designed to pick up where your existing warranty drops off, or to fill any gaps in coverage. This gives you the peace of mind that you’ve got continuous protection against costly auto repairs.

How do I figure out which vehicle service contract is right for me?

When choosing a plan, no matter its level of coverage, make sure it offers a cancellation option, monthly payment plan, free towing and rental cars, and a money-back guarantee. CarShield backs each of its contracts with these services and offerings; many other warranties and service contracts don’t offer this level of customer satisfaction. When choosing your level of protection, make sure to take a close look at what each contract covers. If you choose only the most basic, least expensive coverage, you could still be left paying for costly repairs. CarShield contracts have been designed to fit a wide range of coverage needs and budgets, and can be further customized to meet your unique needs. Plus, every contract we offer will cover your vehicle’s most vital parts. View our sample contracts.

Coverage Questions

Is my vehicle guaranteed to be covered by CarShield?

A CarShield representative will review your information and will contact you as soon as possible provided you have already submitted a request online. Or you can also call us toll free at 1-800-870-1758 to find out more information. We provide services for both new and used vehicles, so there is a good chance your vehicle will qualify for coverage.

Is my service contract transferable?

Most of our contracts are transferable if you sell your vehicle to another person. Contact one of our representatives toll free at 1-800-870-1758 to discuss the specific terms of your contract.

If my vehicle is used/pre-owned, do I qualify for coverage?

Yes, we accept used/pre-owned vehicles as well as new. Please contact one of our representatives toll free at 1-800-870-1758, and we will further review your information.

Can I put more than one vehicle on the same service contract?

No. Because each vehicle is different in terms of its mileage, age, overall condition, and repair history, each contract we create is vehicle-specific. This ensures that each of your vehicles receives the right level of protection.

Claims Questions

What happens when I need to make a claim?

The CarShield claims process is fast and efficient. Prior to repair, simply tell the dealership or repair facility of your choice to call the Claims Center number provided in your contract. A Claims Representative will adjudicate your claim and help get you back on the road.

How do you make sure your suppliers are trustworthy and competent?

All of our suppliers are highly rated. If any of our suppliers fail to meet our high standards for customer service, we work to resolve complaints immediately.

How do I know that my claim will be paid?

Our suppliers pay out millions in vehicle service contract claims. As long as your claim meets the terms of your service contract, 100% of your repairs will be paid for. Our administrators have dealt with all types of auto repair claims and we have thousands of examples of paid claims for you to review. Review your contract packet, or contact one of our representatives, to make sure you understand the terms of your contract prior to making a claim.

How do you keep your customers satisfied?

We pride ourselves on taking outstanding care of our customers, and we have a large, knowledgeable customer service staff to do just that. Our representatives are available to answer any questions you may have. Call toll free at 1-800-587-4162.

Vehicle Questions

What and where is my VIN?

Your VIN is your vehicle identification number. The most common VINs contain 17 characters. Ex: 1G1FP22PXS2100001. Some common places to locate your VIN: On the drivers side dash viewable from the windshield, the front of the engine block by raising the hood and looking at the front of the engine, and in the driver’s door jam.

What and where is my current odometer?

Your current odometer is a recording of the current (today) measured distance your vehicle has traveled. In other words, your current vehicle mileage. For example, your odometer can read 30,165 miles. Your odometer can be located inside the vehicle on the driver’s side dash usually below the speedometer. Some vehicles may require that the engine is on in order to show the odometer reading.

CarShield could save you thousands in potential car repairs.

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